login and password

[RW4]

I have a public mobile phone number but cannot login as I can not remember my password.  When I try to use my email and reset it nothing is sent to me.  How can I get into my account?

[dust2dust]

How certain are you that you're using the right email address that had been registered here? Anything can be typed in both for number and email. It doesn't check to make sure whatever's entered belongs to an account.

I just did a test and got the email within moments.

[esjliv · Accepted solution]

@RW4 

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

But, if the above is not your case check your spam/junk folder for the email. OR, choose to send an SMS text to your phone.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent