New Sim card not working

[SueOB]

Just activated my SIM card in an unlocked phone.

Sim card will not work

[esjliv · Accepted solution]

@SueOB  - have you logged into your self serve to confirm you status says Active? 

Self Serve login here:

https://selfserve.publicmobile.ca/Overview/

Try calling your phone number from another phone, what is the message saying?

What does it say when you call 611, or 1-855-478-2542 from another device to check your account?

After a successful activation most (if porting in a number), and all services should work soon after you reboot your phone.

On rare occasions it has been reported that it may take a little longer than normal to activate. So occasionally reboot to help retrigger the network.

Can you try your SIM into another compatible phone to check to see if you have any services? 

[HALIMACS]

@SueOB 

Try:

•  rebooting device
•  resetting network connections
•  toggling airplane on/off
• removing and reinserting SIM card

 Also make sure device isn’t blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

[BKNS27]

@SueOB 

Did you port your old number over to PM?

There are extra steps if you are porting to PM.

If you picked a new number, reboot your phone by powering off then back on.

[Yummy]

Do you mind letting us know How did you activate your new SIM?

Did you create PM self-serving account?