New SIM not getting activated with a new number

[Fan2022]

I just activated sim with new number and its not recognized. I have tried to put another public mobile sim in my phone and its working and I tried to put new sim to another mobile and its not recognized. 

is ther a minmum time for activation even for a new number ?

regards

[softech]

@Fan2022   Happy ending.   Thanks for coming  back and update us   🙂

[Fan2022]

Issue was resolved by CS team. They sent me another SIM.

[darlicious]

@Fan2022 

Are you in a remote location? If you can buy a sim card at a local retailer you won't be waiting around saying for service that you can't use. Message the CSA back and ask that they credit the cost of the sim card onto your account once you purchase it and submit the reciept. It shouldn't cost you more than $10 +tax and you will be using your phone by and pm service by tomorrow.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[esjliv]

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@Fan2022 wrote:

Hi Mayor /Maire, I tried all of these and nothing worked. It seems an issue with SIM as its not scanning and finding any network when I tried to do it manually. CS is sending me another SIM, hopefully should solve the issue.

Thanks for suggestions!

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@Fan2022  - so what does happen when you call the number? Out of service..?

[softech]

@Fan2022   thanks for the update.  

When you receive  the replacement SIM, just log in to My Account and Click change SIM and use the email address to receive the 2FA security code.

       https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

[Fan2022]

Hi Mayor /Maire, I tried all of these and nothing worked. It seems an issue with SIM as its not scanning and finding any network when I tried to do it manually. CS is sending me another SIM, hopefully should solve the issue.

Thanks for suggestions!

[esjliv]

@Fan2022  - although you should have services very soon after activating, there have been cases where it just take a bit longer (for some reason).

What happens when you call the number you activated with?

While you wait for a CSA to respond, try one or more of the below:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

Something may kick in soon.

[hTideGnow]

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@Fan2022 wrote:

Thanks. I am going to open ticked with PM. I noticed when I tried to scan for network operators I get "error while searching for network"

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HI @Fan2022   I hope it is not a faulty SIM card.  In case PM support said provisioning is all done and asking you to replace the SIM card, ask them for reimbursement. 

[Fan2022]

Thanks. I am going to open ticked with PM. I noticed when I tried to scan for network operators I get "error while searching for network"

[softech]

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@Fan2022 wrote:

Yes, it show active there

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I expected your account is active  🙂

have you open a ticket with PM Support yet, it is likely a SIM provisioning issue.  Open with them early so they can fix it quickly  🙂

[VIP_Tech]

@Fan2022 

check the last 4 digit SIM number the same in your account.   

Public Mobile -  SIM Card

[Fan2022]

Yes, it show active there

[VIP_Tech]

Hi @Fan2022 

when you Activate new line is will be immediately working,

Log In Self-Serve, and check your status Active ?

[softech]

@Fan2022   What error do you see on the screen?  "No Network"? "Sim not provisioned"?  "No SIM"?

it usually activate immediately.  So, it is likely a SIM provisioning issue.  But, it is an easy fix for PM .  Just open a ticket with PM Support and they should be able to fix it quickly

1. For faster response (2-48 hours) and you can access Self-Serve My Account, Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

 Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[darlicious]

@Fan2022 

No. It should work immediately. It is likely that your sim card did not provision correctly upon activation. Put "sim card not provisioned upon activation" in the subject line and send a detailed message to customer support. Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.