New Phone

[David_T]

I am planning to buy a new phone.

Once I've purchased it, is all I have to do is to move my sim card to the new phone, or is there more to it?

I want to keep the same telephone number.

Thanks for your help.

[softech]

@Korth   Yes, I meant the 3 sim sizes.  Not sure if OP has an very old phone with non-nano sim card  🙂

[Korth]

---

@softech wrote:

@ziojoe  ... just move the sim from the OLD phone to the new phone and it will work (as long as the size of the SIM slot same)

---

The SIM card should fit. All of North America (including CA and USA) uses a single UICC format which comes in one of four standard physical form factors - and Public Mobile's "triple-punch" SIM card can be scaled up or down to fit all four of these. The plastic spacers surrounding the actual SIM card are just plastic spacers, they contain no electrical components, they can be discarded (or used with other SIM cards) as desired, they can even be replaced with cardboard cutouts.

Phones intended for different markets and regions (like Europe, India, Asia, etc) will have whatever SIM card (UICC) formats are used there - they have different physical and electrical form factors which just don't fit into each other, they are designed to prevent consumers from plugging incompatible things into each other. So if it's impossible to fit a Canadian SIM card into a phone then it's because the phone isn't radio-compatible with Canadian networks anyhow.

Public Mobile doesn't support eSIM (and iSIM) formats. Yet. This isn't an issue - yet - since every eSIM-capable phone on the CA/USA market also has one or more physical SIM card slots. It can be an issue with smartwatches and other gizmos which only support eSIM connectivity, if you want to use one of these things in place of a phone then you'll have to subscribe to a different provider.

https://en.wikipedia.org/wiki/SIM_card

[softech]

@ziojoe  if you get a new PHONE, then you don't need to do anything, just move the sim from the OLD phone to the new phone and it will work (as long as the size of the SIM slot same)

if you get a new SIM card, you need to register it with PM before you can use it.  You need to get into My Account and click Change SIM card and then select a way to receive the security code

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

[dust2dust]

mmm register a new sim or register the phone?

As the quote you responded to says, you can change your sim yourself. But if you're just changing phone then you just physically the move sim over.

No such thing as registering the phone here. Google and Apple maybe but not here.

[ziojoe]

When I was with another provider I needed to call and register the new sim, are you saying this is not required with publicmobile?  If so that's awesome, cause I just got a new hone as well and was looking for how to register it.

[darlicious]

@David_T 

Here's a thread on members experience with the new pixel 6 that you may find helpful.

https://productioncommunity.publicmobile.ca/t5/The-Lounge/Google-Pixel-6/m-p/739035

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Korth]

@David_T 

You may have to go into the phone settings and select operator/network/carrier as "auto" or as "Public Mobile". And restart. Many smartphones will do this automatically, many won't.

The network banner may display "Telus" instead of "Public Mobile" for a few days. I don't know why, but I've seen it happen often, it fixes itself, it doesn't seem to cause any problems.

You probably have to configure APN settings before you can get cellular data (and MMS photos/attachments) working. And restart. Public Mobile doesn't push or broadcast APN settings, some Android 8 (or later) phones lock out the UI (the option to add or edit APNs is "greyed out") - this doesn't happen often any more but it does still happen, there are workarounds which sometimes work, and if it does happen the only certain ways to get data working (and keep data working) on a provider like Public Mobile is to root the device or replace it with a different device.

https://apn.global/ca/public-apn/

A few smartphones with (now very old) operating systems had problems automatically configuring voicemail. The easy workaround is to manually add the voicemail number as a contact.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/...

[David_T]

Hi,

I'm going to buy one in the next couple of days.  I'm replacing an 'Asus X008DC' that is 4 years old. It has 2GB of ram which I don't think is much.  The main problem is that I can't figure out how to up-date the Android 7 on it.

I'm thinking about buying a Pixel, but sure don't want to go into 4 figures.

Any suggestions?

[Yummy]

Getting new phone is exciting event! And continuing service cannot be simpler - just insert SIM and of you go assuming new phone is compatible with PM.

Which phone did you get?

[David_T]

Thank you.

[Zyl · Accepted solution]

---

@David_T wrote:

I am planning to buy a new phone.

Once I've purchased it, is all I have to do is to move my sim card to the new phone, or is there more to it?

I want to keep the same telephone number.

Thanks for your help.

---

@David_T   Yes you just need to move the SIM card from the old phone to the new phone and that is it.  You do not need to do anything more.  Public Mobile's SIM card comes in three sizes so you can change the size of the SIM card if you need to in case your new telephone uses requires a different size of SIM card than your current phone. 

[BKNS27]

@David_T 

Remember to power off your new phone before swapping the SIM from your old phone to the new phone then power on the phone and that is it.

[softech]

Current phones are all Nano SIM (or eSIM as well, but it is not useful or PM)

If your old phone was not too many years ago, likely it is on Nano SIM.

If you have bought the SIM no many years ago, likely you can remove the outer "frame" to make it nano. 

[David_T]

The size of the sim card?

[VIP_Tech]

Hi @David_T 

The triple-cut SIM card from You just have to remove your old SIM card from your phone, adapt the size of the new SIM card to your phone and insert it.

[Anonymous]

As easy as that. Size matters though.