New Can-US-Mex Plan

[kb_mv]

$35 for 75GB 5G and 1000 mins of LD. That's a pretty decent deal.

[jackho777]

ah so if i new now into the $30, this new $35 christmas promotion will be available right way (before the 31st Dec)? @DennyCrane 

[DennyCrane]

@jackho777 Port your number out to another provider and then port back under a new email account as a new customer.

Alternatively you can renew now into the $30 plan and then you'll unlock the $35 option to renew into at next renewal.

[jackho777]

that is fine. i want to become a new customer. how can i do that? can i open a ticket?

[computergeek541]

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@jackho777 wrote:

this plan is available to all new people. why not existing customers?

can i cancel my current account and set up a new account to get it?

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It's only because Public Mobile has made a business decision not to offer all plans to all customers.  Plans and discounts are often used to attract new customers.

[alegator_23]

When you say you have the same problem, is it related to : 

• Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling

These features coming with every PM package. 

[jackho777]

i have the same problem. can we get a public mobile personal to take a look and answer it.

[jackho777]

this plan is available to all new people. why not existing customers?

can i cancel my current account and set up a new account to get it?

[computergeek541]

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@jackho777 wrote:

this plan is not listed in my change subscription tab. what should i do?

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Customers can only change to plans listed in as avaialble inside the self serve account. Not all plans are available to everyone.

[jackho777]

this plan is not listed in my change subscription tab. what should i do?

[Newbies2023]

You have to use the Public mobile app and do the follwoing:

1) Tap on change subscription tab,

2) scroll down until you see the plan you want to change to (75GB CAN,US, MEX) expired on Dec 31, 2024.

3) Tap on the offer

4) Tap on "Change subscription on the renewal date"

5) You are all set on your renewal date.  

[hTideGnow]

hi @Tkinrichmond yes you can

 You can use data and voice and text while you are in US and Mexico 

[kb_mv]

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@Tkinrichmond wrote:

Is the data usable when I travel to the USA ?

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@Tkinrichmond Yes

[Tkinrichmond]

Is the data usable when I travel to the USA ?

[Quincy16]

Disregard, I was reading it wrong, I just changed it. Thanks

[eddieO]

@Nicole_P91, yes, all Public Mobile plans include call display, call waiting etc.

[alegator_23]

It's coming as base package with every PM plan.

here is the example from the plan page:

[kb_mv]

@Nicole_P91 All of the calling features are included in all plans.

[Nicole_P91]

Hello!

I currently have the $34 CAN-US 50GB plan. It lists the calling features (call display, call waiting, etc.) but I’ve noticed these new plans do not list that. Does anyone know if these things are included?

Thank you!

[Quincy16]

So I am not seeing this plan available to change my subscription. I currently on US-Canada 50GB for $34/mo

Can someone please detail what I do please?

Thanks

[Hunter114]

Thanks it sure is 

[kb_mv]

@Hunter114 Click on the "Usage Breakdown" in the app. The LD minutes show at the top of the page.

[Hunter114]

Why doesn't it say the 1000 minutes in the description on my phone app under my plan, it lists the 75gb etc 

[Hunter114]

Yup I just signed up for this plan, good deal.

[eddieO]

@torontokris2, Yes. I've been on the $34 50GB Canada-US plan since joining PM in May and I was able to select the $35 75GB Canada-US-Mex plan yesterday, I selected "Change on renewal" and took a screenshot of the confirmation just in case there's any mixups 😉

[DennyCrane]

@JoyLuck Quite a few on these forums have reported success doing just that, yes. And it makes sense that it would work, because Public Mobile seems to allow increase in spend without issue.

[JoyLuck]

So I am one of the unlucky ones who does not have this $35 option showing in their self service account. Has anyone in the same boat as me actually gone through and did an instant renewal on the $30 plan and then made another change on this new $35 plan at renewal. I would hate to make an instant renewal to the $30 plan only to find out that this $35 plan is STILL NOT offered to me. 

[DennyCrane]

@Redgrandam Correct on both points. If 20GB isn't enough then you could do 2 renewals in one day, but then you'd be forefeighting $16 + $30 = $46, which brings your ROI to 10 months.

[Redgrandam]

Thank you. In that case though I’d be stuck with only 20gb for the next 30 days though right? Unless I upgrade to the promo plan ‘now’ (two switches both on the 31st right?) 

[DennyCrane]

Wait until the 31st to do it because the plan has an expiry date noted, and then you'll only have 12 days left in your cycle. $40 / 30 = $1.33/day x 12 = $16 will be forfeited if you change it on Jan 31 as a "Change Now".

Then once that's done you can schedule a change plan to the $35 plan to happen at the next renewal, which will lock it in.

In this scenario you'll lose $16, but you'll save $5/month, which means at month 4 you're ahead.

[Redgrandam]

In my case I’m on a $40 plan. I have 23 days left in the cycle. If I switch to the 20gb $30 plan immediately then switch again to the $35 75gb plan, what do I forfeit? Do I get instantly charged for the $30 plan and lose what I previously had? And then if I switch immediately again to the $35 plan my $30 is gone? (20gb isn’t enough for me for a month).