HI @GoodWorks
give us more background.
Are you new customer or it broke today?
generally, try reboot your phone, try manual connect to Public mobile, try your phone in different places and try your PM sim card in another phone
But best to give us more details what you have tried and how long you have been with PM
if just joined and never have it worked, then it is a system setup problem. Please submit ticket with CS agent by messaging here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
