07-25-2023 03:12 PM
This sign in is a mess! I was sent an account recovery link that does not work. Why can't I speak to a live person to clear this up?
Solved! Go to Solution.
07-25-2023 05:04 PM
I have created that setup but when login I still don’t see option to see and make changes to my profile it seems stuck on this “community “ platform . Give wd some light here would you?
07-25-2023 05:01 PM
Try logging out and wait few mina ,log back in again
07-25-2023 05:00 PM
I agree, I am having trouble seen my info as well when I sign to my account in it does not give me a option to see “profile” that for I cannot see or make any changes to my info. Frustrating we are unable to chat or speak to real person.
07-25-2023 03:58 PM
I give up. I am almost 80 years old and this is to bloody complicated. All I want to do is update my credit card expiry date and I need to speak to someone or I will find other service.
07-25-2023 03:54 PM
Tried to get link to eversafe via email but the site will not load.
07-25-2023 03:22 PM
Did you Sign Up on Eversafe ID? You need to register on Eversafe ID first before login to your account.
07-25-2023 03:16 PM - edited 07-25-2023 03:17 PM
PM just changed to a new EverSafe login system and you need to complete the setup on this new system.
Have you login to My Account since EverSafe was introduced? Are you stuck with the 2FA step?
If you don't even get to the 2FA step, please simply message support for assistance here:
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here: