Need to stop autopay

[Thekatzmeow]

Lost cell, Cant remember 4 diget access code so i cN stop autopay

Need to speak to customer service

[dabr]

@Thekatzmeow   If you're unable to login yourself, then you won't be able to put your phone into Lost/Stolen mode unless you request that from customer support.  If you've submitted a ticket then you need to remove my post as the solution and pick either @JK8 or @Outdoorsman as they both provided a link before anyone else.

[Thekatzmeow]

Ok thanks i sent a private message

[Thekatzmeow]

I cant access account i forgot info

[Thekatzmeow]

I cant remember my account info go log in. 

[Yummy]

PM has No live support. Only through personal messages at Community.

Log in to your account, then

If you cannot log in contact agent for assistance ASAP.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[dabr · Accepted solution]

@Thekatzmeow   Are you able to login to your account? 

You would have the option to put your phone into Lost/Stolen mode (under Quick Links/My Profile) which would halt all service and any further payments until you went back in to remove the Lost/Stolen and Resumed service.

[Outdoorsman]

@Thekatzmeow hi just sign into your self serve you can do that in the payment section or 

if you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[JK8]

@Thekatzmeow 

Can you sign into self service to turn off autopay? If not contact an agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.