01-29-2024 10:36 AM
wow! I need to talk to a human and the issue will -may be?? resolve in a minute- not from tech age. here is the story:
I lose my credit card - preauthorised payment does not go through
Mobile stops service
I try going to my account and add a card.
took a few days hours sitting there sometimes.. Nothing
Finally someone said.. go to Superstore and buy the Voucher -
Did that Bingo.. 20 $ may be a day later... Message- ??? U cant make a call u have RUN out of ????
OK --
Go buy another one 40$
add
Now after two months-- yes two months-oh sent so many tickets like thsi one ??? no answer
I go to my account- I see 56$
Cool??
but no service??
How ? How my "so called community" friends helppppppppppp
This started DEC 10th??? imagine my Christmas season
Thnx in advance
email me. cleanplace123@gmail.com
Somewhere i see that AGEnts are available???? where How no ph or direct email?
01-29-2024 10:55 AM
Thnx-- just sent Prayers a HUMAN Being will respond and resolve
Good day
01-29-2024 10:54 AM
LOL tried- no RESUME- REACTivate nothing
01-29-2024 10:44 AM
In your account self-serve page, is there not a "Resume" or "Reactivate" option visible on the sign-in landing page?
If your available balance is equal to or greater than the most recent plan value you were on, the system will draw from those funds to reinitiate the plan.
At least, that's what is supposed to happen.
First clear system cache and cookies, then use an incognito or private tab to log into the Public Mobile website https://myaccount.publicmobile.ca/ and give it a go.
01-29-2024 10:40 AM - edited 01-29-2024 10:42 AM
What plan do you have ? Does your account say suspended? Have you rebooted your phone? When you call 611 what does it say?
Edit: To contact customer support send a private message by clicking on the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-29-2024 10:39 AM
use this link to message Customer Support with your concern. Watch the little envelop icon on top right side of page will be highlighted when they respond.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437