Need help asap its been 3 days with no luck

[Kasaye]

I lost my phone, and i forgot my PW to my PM account and with that I don't have access to my email to reset my PM password. So it has been 3 days with no phone I bought a sim card and its necessary that I keep the same phone number. No clue what I'm supposed to do to get back my account

[fixin]

If you need help, make sure to use it in the "Get Support" menu. But here is an answer for you.

Please ask a CS_Agent to help you regain access to your account and mark you phone as lost / stolen. That'll stop your subscription, but after 90 days of being enabled, you'll lose your account and phone number. A note to add, it'll prevent your phone from being active (You'll have No Service). You'll get a response between Thursday and Friday.

⬇️Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in the mailbox here: Messages