@Nazy as stated in the 2 previous messages you have to submit your request to the links provided for Public Mobile Customer Service.
Unfortunately, they might be busy so once you do that you just have to wait for a reply.
In case you were not aware. There is no live telephone agents to call and speak to. Everything is all done online by you 😏. If you have difficulties, someone here can try to assist as best we can on a highlevel, as fellow customers.
