12-05-2023 10:51 AM
When I try to turn on MyHotSpot I get "Contact PublicMobile". However not sure to whom I should contact.
Solved! Go to Solution.
12-05-2023 11:39 AM
Iphone X - Personal hotspot worked with Rogers>
PM Sim about 2 years ago
12-05-2023 11:30 AM
i think there are two possible problems, one is your phone, another is SIM card itself, when do you get your SIM card.
12-05-2023 11:07 AM
Someone else mentioned this problem yesterday or the day before. I don't know that it is related to the problem over the weekend because my hotspot didn't work then but the other device connected to it although there was no internet access. There was no contact the carrier notification. I don't know if the other case was resolved.
12-05-2023 11:04 AM
HI @Rict
what kind of phone is that?
did you setup hotspot using the phone's own setting or you are using app? don't use the app, just use the settings, that can be done easiliy
If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-05-2023 11:04 AM
@Rict Use this link to contact support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-05-2023 11:03 AM
Same issue.
Message says PM must enable PHS on this device
Put in a ticket>
12-05-2023 10:53 AM
"MyHotSpot"?
PM does not block the use of hotspot. There was a problem on the weekend but it is now fixed
Try to reboot your phone, try Reset all networks
If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-05-2023 10:53 AM
@Rict There was an issue with hot spot couple days ago . Maybe try and reboot the phone first . But you can use this direct link to support should try be needed
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-05-2023 10:52 AM
this link should be what you're looking for...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437