MyAccount : complete login doesn't seem to send me to my account

[valbi]

I just completed the public mobile login, successfully but I still don't seem to be sent to my account

If I click on the MyAccount link again, I get the

[valbi]

I tried all these options, they don't make any difference

I posted the issue to the customer support , thanks

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[valbi]

thanks, I just posted a message to the message customer service using the link sent

Appreciate it!

[valbi]

I used a different browser, for the sake of it I installed the app too and tried it, same result

I am an old customer, at least 5 years now

I might have 2 phones set on the same account - I am paying for my father phone as well, this can be the issue here

What I noticed, as I mentioned above, the code I am sent on login is to a number I am not using , possibly my fathers, I can't check until I am able to login

[JRod]

@valbi 

Please try using the app, clearing the cache, and any of the suggested methods. If nothing works I would then contact customer support to help regain access to your account. Note if you are paying for two separate accounts they will be under separate emails. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Once in your account if you go to profile, then manage eversafe ID, you can change the phone number so you receive the verification texts on your intended number, or you can remove it altogether to only receive these via email if you wish. 

[valbi]

I used a new browser, same result

I am not a new user, I've been with public for at least 5 years

[valbi]

Thanks for the quick reply

I am an existing customer ( few years ) 

So what happens: 

- try to login, I am told there is a code sent to a number - this is not the number I am using now, it's probably my dad's phone I set up using the same account

- ask to send a new code to the email

- I get the new code in the email, enter it in the browser; 

- vallidation has no complains but I don't anything related to my account; looks like I am not logged in yet. I can go and cling Login > My account again and go through the same steps, same results 😞

[JRod]

@valbi 

Try clearing the cache, using a different browser, an incognito window, or the PM App to login.

Are you a new or existing customer? If you are a new customer and haven’t fully gone through the signup process, you will hit a login loop after payment as you need to use the app in order complete the rest of the activation and account creation process.