Hi, Sorry too hear about your wife's phone but can you give us some more details about the phone as in what make/model of phone it is and what exactly is the issue?
It is calling that doesn't work or text or maybe data and better yet what plan is she subscribed on.
Is her plan paid up and active or expired?
We are volunteers here and not paid company representatives so the more info
you can give us helps expedite the process.
