My subscription is renewed today for the new plan $15 plus tax. I got charged $56.50 instead.

[Vu_Pham]

As title said, my subscription is renewed today for the new plan $15 plus tax. I got charged $56.50 instead. I also ported out this morning, so im wondering if i can have a refund? if not full amount, can i at least get the refund for the amount that is over charged on my account? 

[Vu_Pham]

Update: Support confirmed $35 over charge to my credit card and requested the refunds. Thanks.

[Vu_Pham]

good point, it is still a pending charge. I will wait for the final charge like you said. Thanks.

[Vu_Pham]

No, this morning, i still saw that i was on $15 plan and that i have $35 available fund.

[esjliv]

@Vu_Pham the day before can be cutting it close when changing the plan/porting out. With dates on our My Accounts/My Rewards not 100% lining up, i'd suggest if this comes up again in the future to do these changes at least 2 days before you expect the account to renew. Regardless, what's done is done. So now hopefully, you at least get the difference back.

BUT, does your credit card say the $50+ is an AUTHORIZED charge? This could be in PENDING status. If so, wait for the charge to complete to see what you actually get charged.

[dwh1]

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@Phil_Adelphus wrote:

@Vu_Pham   I was just thinking that if by chance the timing was off and the account auto-renewed the $50 plan before you set for $15 on next renewal that the $15 might then have been set to kick in in 30 days instead of now. 

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This does seem most likely.

[Phil_Adelphus]

@Vu_Pham   I was just thinking that if by chance the timing was off and the account auto-renewed the $50 plan before you set for $15 on next renewal that the $15 might then have been set to kick in in 30 days instead of now. 

[dust2dust]

I don't know. If you go ahead with a chargeback then I hope you aren't going to Telus or Koodo and that you have no other business with either or intending to in the near future.
I guess you didn't keep proof of the intended plan change to tell them that hey you set up a plan change and it didn't work. Maybe they might choose to refund you $35. Good luck.

[Vu_Pham]

yes, 100% sure the renewal date is correct otherwise how do i see a chage on my credit card this morning right?

[Phil_Adelphus]

@Vu_Pham  Are you sure the renewal date was correct since PM is on a 30 day billing cycle rather than monthly?

[Vu_Pham]

Thanks for your response. I did contact customer service and now waited for a reply. Worst case, i will have to put a charge back through my bank 😞

[kb_mv]

@Vu_Pham So your port out completed and you cannot sign into your old account? Don't hold your breath on getting a refund. Contact customer service at the link below, see if they can maybe do something for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Vu_Pham]

I did respond yes to port out. I chose the $15 plan the day before, on the Nov 22nd.

[kb_mv]

@Vu_Pham You say you ported out this morning. Are you able to get into your account? Did you reply YES to the PM SMS asking you to authorize the port? When did you select the $15 plan?

[Vu_Pham]

Yes, it was a $50 plan and i did choose the $15 plan on renewal. I expected to waste the $15 plus tax for this month but not the whole amount $56.50 😞

[dust2dust]

Was your previous plan a $50 plan? It sounds like it didn't change to the $15 plan. Were you previously in suspension? Do you have a screenshot of proof of the plan change?
If you ported out at the last second then that's all your risk of timing. It might have been better to ask here beforehand for strategies for doing so. But now, no, this place generally does not do refunds.

[kb_mv]

@Vu_Pham @hTideGnow If the OP ported out this morning his account is closed. He can't go in to see payment history.

[hTideGnow]

HI @Vu_Pham 

did you see the charge on your credit card and payment history on My Account?

if both showing the wrong charge, please submit ticket with CS agent here 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437