My services are stopped

[10000004084897]

I have requested for changed from public mobile to kudoos. My services are stopped from public mobile and kudoos didnt receive my number. Now, i am stucked between these two providers and have no services. I wish to either resume my services or complete transfer to kudoos from your end. This thing has also closed my account and nothing is working for me including account number. 

[Phil_Adelphus]

@10000004084897   Have you spoken to Koodo customer support?   As long as you didn't close your Public Mobile account yourself before the port was completed, it would have closed automatically when your number was transferred to Koodo.  Since both are Telus companies I would try calling Koodo, the onus is usually on the new provider to sort out porting problems.   If Koodo is telling you you need to contact Public Mobile customer support but you can't log in then send a private message to them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[BKNS27]

@10000004084897 

You will need Koodo to resend PM the confirmation text to port your number to Koodo.

But the PM account must be active to complete the porting. Since porting was not completed. You need to make a manual payment to restore your PM account