My service is not working

[Bishnu]

I was in kodoo service before and I chose public mobile service I cancel my kodoo service now and keep my kodoo number I transfer my same number to public service but not the public service don’t work I already cancel my old service 

[hTideGnow]

hi @Bishnu 

Try reboot the phone and try Reset all networks

if it is physical sim, try the sim on another phone.  If esim, make sure it is set as Primary and set as Active (or Turn on this line is set)

if nothing works, ask support to check the account.   you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[hairbag1]

@Bishnu 

your old Kodoo account has to still be active in order to port in to PM.

[Dunkman]

@Bishnu 

Sorry to hear about your troubles.  

More details would be helpful for the community members to offer better advice. 

Did you activate eSIM or physical SIM card? Was your Koodo service prepaid or postpaid?  Did you respond "yes" to Koodo port request text?  How did you "cancel" your Koodo service. 

Do you have any service with Public mobile eSIM or SIM card? 

[Handy1]

@Bishnu  You shouldn’t have canceled the Koodo service before joining PM you need both accounts active to transfer number and once you have successfully ported number to PM it would automatically close your Koodo account . So you gonna  have to check with support to give you new number or if they can get your Koodo number for you . But most likely you have to call Koodo back to activate that old number to port it over to PM 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage