04-09-2024 11:18 AM
04-09-2024 11:55 AM
Check your account if it says ACTIVE.
It could be temporary outage in your area.
I did not have internet (data) until 9am today so it could be something intermittent...
04-09-2024 11:27 AM - edited 04-09-2024 11:27 AM
Check to see if there is an outage in your area:
https://istheservicedowncanada.com/status/telus/map
If no outages, login to your account and see if subscribed to the current plan. If it is, try rebooting your phone by powering off then back on.
If all fails, contact a CS_Agent by Submitting a ticket on the Chat icon.
04-09-2024 11:23 AM
dial 611 to hear current plan status. It'll tell you when next payment is due also. Let us know what you hear.
04-09-2024 11:20 AM
HI @amina12
you didn't reverse a PM charge with credit card, right?
but no need to worry, PM support can help. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437