My service does not work - says i am out of minutes

[John_Doe4]

My services do not work

My phone message says i am out of minutes

My account has been paid

[computergeek541]

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@CSA_PM wrote:

Hello @ John_Doe4,

Please use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and send a private message with the email address used at activation and your phone number.

 

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I was informed that when an Oralce or a Public Mobile employee escalates an issue that the customer will be proactively contacted by Public Mobile.  Is that no longer the case?

[CSA_PM]

Hello @ John_Doe4,

Please use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and send a private message with the email address used at activation and your phone number.

 

[John_Doe4]

That did not help

[John_Doe4]

My data does not work either

I am in Edmonton

[hTideGnow]

hi @John_Doe4 

data work? 

any chance you are in Ottawa or Oshawa?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Outage-Oshawa-and-Ottawa/m-p/1371276#M939...

[slusagm]

Reboot the phone and try again

try calling with a 1 in front of the 10 digits