Phone trouble

[Jake24jason]

I put minutes on my phone and it's not working. I've been with public for years and my phone isn't locked 

[hTideGnow]

hi @Jake24jason 

did you try reboot your phone?

and if that still does not work,  check if the purchase was completed.   Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in). Click Usage Breakdown on the front page and confirm if the addon is there

[hairbag1]

@Jake24jason 

what minutes did you put on your cell ? Where are you trying to call ? Is your plan current or has it been suspended due to non-pay ?