My public mobile accoubt is disabled

[Masooma]

Hello im unable to sign into my public mobile account plz help.

Thanks 

[esjliv]

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@Masooma wrote:

I cannot login my PM account . Its disabled 

N my phone service is not working 

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@Masooma  - what does it say for your status when you call 611 from your device, or call # 1-855-478-2542 from another line to check on your account.

Have you been active within 90 days? After 90 days of nonpay/suspended status your account and phone number is lost as well as access to self serve.

If active within 90 days, try one or more of the below troubleshooting things:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

[Yummy]

If you did try all suggestions as per @softech the only solution is contacting agent. They are still there until 10pm

[Masooma]

I cannot login my PM account . Its disabled 

N my phone service is not working 

[Yummy]

What seems to be a problem?

Password issue?

Security answer issue?

Too many tries to log in?

Little bit more info is needed.

[softech · Accepted solution]

@Masooma   You still have active service with PM?  Just want to confirm.  If your account suspended for over 90 days, your account would have been closed permanently.

If you have active service with PM and  just unable to login, you can first wait for another hour and try again.  It could be just a one hour temporary lock.

if still fails, try Forgot Password link (https://selfserve.publicmobile.ca/forgot-password/) .  You just need to enter the correct email and answer the security question.

If still fails, open ticket with PM Support and they will reset it for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there