My plan was to be updated at subscription renewal date

[Laurieanne1]

Does anyone know if this can be fixed I had my pm set to update to another subscription today and they took my old subscription amount and they didn't take any from the funds in my account already and I thought that was to apply and then they take the difference from debit

[DennyCrane]

Not changing to the scheduled plan is one thing, but I've never heard of the system not taking available funds in your account before charging your card for the remainder. Are you sure it's not a cache issue? Try to login from an Incognito/Private browser window.

[Yummy]

You are second customer complaining of plan no change on renewal.

Open a ticket with agent and let them know of failure.

[Handy1]

@Laurieanne1 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

@Laurieanne1 

did you confirm on the credit card if PM took the old or new plan amount?

If it is showing incorrectly on My account only, maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437