My plan cost 40$ and was supposed to include texting and calling but somehow only includes data?
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05-02-2018 06:42 AM - edited 01-04-2022 04:12 PM
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05-04-2018 02:44 PM
@Aliyah7 May I ask if your plan is the same one advertised right now on the front page for $40/2GB, does the autopay reward come off that $40 or is the plan really $42 + tax up front?
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05-02-2018 01:26 PM
@Aliyah7 sounds like you have encountered a glitch. If you haven't already, I'd highly suggest you reach out to the moderator team for assistance. Here's all the details you need to do so:
How can you get help with your account, activation, or service?
- Please contact the Community Moderator Team to get gelp with you account.
- They are Public Mobile support employees who can help with your issue (More details).
- Click here to send them a private message.
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
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- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
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05-02-2018 12:25 PM
yes, tried restarting the phone but my plan details show only data, no texting, no calling 😕
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05-02-2018 09:32 AM
Be cautious when adding/changing your plan that you ensure the text is part of your package build. Make sure you click it. Price is the same. You just have to make sure you tick call, and text off individually on the build.
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05-02-2018 07:46 AM
Have you tried restarting the device? And confirmed that nothing in your settings has disabled voice/text functions on your phone?
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05-02-2018 06:51 AM
Ok thankyou. Will do.
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05-02-2018 06:49 AM