My plan cost 40$ and was supposed to include texting and calling but somehow only includes data?

[Aliyah7]

My plan cost 40$ and was supposed to include texting and calling but somehow only includes data, 1+1 GB 3G.  When I set the plan up, something must have went wrong because I have data only and I need the texting and calling.  How can I fix this?

[on2wheels]

@Aliyah7 May I ask if your plan is the same one advertised right now on the front page for $40/2GB, does the autopay reward come off that $40 or is the plan really $42 + tax up front?

[srlawren]

@Aliyah7 sounds like you have encountered a glitch.  If you haven't already, I'd highly suggest you reach out to the moderator team for assistance.  Here's all the details you need to do so:

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[Aliyah7]

yes, tried restarting the phone but my plan details show only data, no texting, no calling  😕

[Marchibald]

Be cautious when adding/changing your plan that you ensure the text is part of your package build. Make sure you click it. Price is the same. You just have to make sure you tick call, and text off individually on the build.

[Korth]

@Aliyah7

Have you tried restarting the device?  And confirmed that nothing in your settings has disabled voice/text functions on your phone?

[Aliyah7]

Ok thankyou.  Will do.

[will13am]

@Aliyah7, you will need to contact the moderator team to investigate this.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.  Good luck and welcome to Public Mobile.