My phone isn't working

[Trrel]

My phone the Umidigi A5 Pro isn't compatible with this network 

[will13am]

The A5 pro works on every service provider in Canada including Freedom.  If it is not working on this service, it must be an account related problem.

[ddeep91]

@Trrel 

Can you give us a little more info on what's not working on your phone?

(eg. incoming calls, outgoing calls, texts, data)

As others have mentioned Umidigi A5 Pro is definitely compatible. 

cheers

[Jb456]

What's not working?

Did you just sign up?

Did you port a number from another provider?

Calls/text work?

Data? (Some of these phones have issues with data where you may need a sim card like freedom to be able to edit APN settings.)

[popping]

@Trrel 

I have been using Umidigi A5 Pro global version with PM service since November.2019

I got it from amazon.ca.

Where are you planning to get it from?

All I did was to enable data, insert my PM SIM card and reboot my A5 pro.

Try it and let me know whether this procedure fixed your issue.

I am using the latest firmware UMIDIGI_A5_Pro_V1.6_20191227_20191227-1956

What is the firmware running on your A5 Pro?

[gblackma]

That model is compatible @Trrel . Did you port your number?  It takes up to 3 hours for a ported cellphone number to work properly. If you did, when was the port initiated? Thanks

[Triguy]

It should be compatible.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Umidigi-A5-Pro/m-p/437190