My phone is not working, it says I haven't oaid but I have auto pay and the payment went through.

[esjliv · Accepted solution]

@lighterliving ,

So if you cannot use any of your services, this could be an autopay failure or something else; it seems others today are experiencing similar issues.

Ensure you have added sufficient funds to your account, and if you still have no service, try going into LOST/STOLEN status.

Just follow these steps:

1. Log into your Self-Serve account
2. Go to Plan and Add-Ons > Lost/Stolen Phone
3. Select Suspend Service

Then reactivate your account, hit "Resume". This is intended to initiate services.

I would suggest letting the Moderators know about this, since this seems to be affecting others today.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[softech]

@jojik Yeah.  Glad it works.

Hope PM looks into this morning issue seriously and it won't happen again.

[jojik]

@softech 

I made a manual payment (thru 611), everything is working now. 
Thanks.

[jojik]

No charge on my CC. I'll try to make a manual payment..

[Triguy]

@jojik You could either make a manual payment by logging into your account or call 611.

[softech]

@jojik 

did you check if PM already charged your CC?

If not, did you try paying manually with the CC already setup on the system?   Once paid, confirm if the Service still showing suspended, you might need to click Activate. 

[jojik]

Same Issue here.. In my account it says that plan is Expired, I'm on auto-pay..
Please resolve this issue.

[Triguy]

Log into your account to check the status.  Try making a manual payment of a $1.  Try rebooting your phone.  If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

[softech]

@lighterliving 

Is today or yesterday the payment date?  Did you see on the charge on the credit card?

If you logon to Self-Self, is the status showing Active?

[Dunkman]

@lighterliving 

Sorry to hear your troubles. Several customers had similar issues this morning.  

To clarify, your credit card was charged?  Do you see available funds in your account?  

In your self service account, is your status active or suspended?

[lighterliving]

It is still not working. This is unacceptable. This phone is my only means of communication with my elderly parents. (And it is a holiday that you'd want to contact your parents.) We are also waiting for a very important call. Public Mobile, please resolve this issue ASAP. This is a huge computer glitch.