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My phone does not show 5G internet speed

Ravi9XXX
Great Neighbour / Super Voisin

Please note that I signed up for a 5G plan but my phone shows LTE speed. The phone is 5G compatible 

3 REPLIES 3

pmbc
Deputy Mayor / Adjoint au Maire

@Ravi9XXX  Could 5G not be very strong in your area?  Have you tried to run a speed test just to see if you're getting the speed but phone is just showing LTE?

funpig1
Model Citizen / Citoyen Modèle

@Ravi9XXX 

Try going to a different location with a stronger signal and you should get the better 5G speed.


@Ravi9XXX wrote:

Please note that I signed up for a 5G plan but my phone shows LTE speed. The phone is 5G compatible 


All Public Mobile plans give access to the HSPA, LTE, and 5G networks.  It's possible that the 5g signal is weak or has fluctuated in your area.  Which phone model do you have? 

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