My login is disabled

[tbains95]

Yesterday I noticed I had no service anywhere so I went to login to my account to see what the issue was and everytime I try to login it says “login disabled”. Has anyone else had this problem, I have no idea what to do. I can’t call, text, and have no data. I just paid my bill like a week ago so it’s not because my plan is expired.

[tbains95]

when I try to get a ticket it says my login is invalid

[tbains95]

It says call failed whenever I try to make a phone call.

[tbains95]

I’ve been a customer for about 4 years and never had an issue before. My password is saved on my phone and hasn’t changed since I first made my account. I tried to make a new password but just keeps saying my login is disabled

[softech · Accepted solution]

@tbains95 open ticket via direct message:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there