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My login is disabled

tbains95
Good Citizen / Bon Citoyen

Yesterday I noticed I had no service anywhere so I went to login to my account to see what the issue was and everytime I try to login it says “login disabled”. Has anyone else had this problem, I have no idea what to do. I can’t call, text, and have no data. I just paid my bill like a week ago so it’s not because my plan is expired.

13 REPLIES 13

tbains95
Good Citizen / Bon Citoyen

when I try to get a ticket it says my login is invalid

tbains95
Good Citizen / Bon Citoyen

It says call failed whenever I try to make a phone call.

tbains95
Good Citizen / Bon Citoyen

I’ve been a customer for about 4 years and never had an issue before. My password is saved on my phone and hasn’t changed since I first made my account. I tried to make a new password but just keeps saying my login is disabled

@tbains95 open ticket via direct message:

 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there