@geopublic wrote:
@missorange wrote:you can make the plan change from self account memu, choose $25 with data on the next renewal cycle, you will not loose your money.
@scharfg With all the recent reported issues regarding scheduled plan changes + AutoPay problems my advice to you would be to not rely on a scheduled plan change. My recommendation would be one or two days before your plan is up for renewal to fund you account with $25.00 and then do an immediate plan change. That way you avoid the recent problems with scheduled plan changes not being processed.
I plan to do this. Great advice 
@Anonymous wrote:
@stonechucker wrote:
@geopublic wrote:
@missorange wrote:you can make the plan change from self account memu, choose $25 with data on the next renewal cycle, you will not loose your money.
@scharfg With all the recent reported issues regarding scheduled plan changes + AutoPay problems my advice to you would be to not rely on a scheduled plan change. My recommendation would be one or two days before your plan is up for renewal to fund you account with $25.00 and then do an immediate plan change. That way you avoid the recent problems with scheduled plan changes not being processed.
This very good advice. I recommend this also.
@stonechucker: Could you clarify that this is for plan changes going down? I had understood that plan changes going up were not a problem.
I know you don't like to be beckoned...:) Thanks.
...up/down in cost.
You know what, I honestly don't recall everyone's experience, but my first change in a plan by 'next renewal date' was from 30-day to 90-day, and it was small cost to higher cost.
My autopay took the higher cost (I did not top up ahead of time) for the 90-day plan, but it renewed my 30-day and left me the remainder in Available balance. I required moderator assistance to fix the issue.
My second plan change using the next renewal date was a change only in plan data amount (the Fall 2016 promo). The cycle length and plan cost were identical. This one worked without an issue.
Other than that, the only way that *should* make it work as expected is topping up the full cost of a plan prior to the payment date and time listed for payment due, and then perform a manual 'immediate' change on the payment date (prior to noon ET) or before. Rewards may or may not be used during the change, but if not use, should remain available for the next cycle.
Going from 90- to 30-day cycle will reduce expected forward rewards based on 30-day intervals as cycle rewards are forward-looking, and community rewards will remain or be used as regular, as they are based on calendar month issuances.
I hope this helps explain things.
@stonechucker wrote:
@geopublic wrote:
@missorange wrote:you can make the plan change from self account memu, choose $25 with data on the next renewal cycle, you will not loose your money.
@scharfg With all the recent reported issues regarding scheduled plan changes + AutoPay problems my advice to you would be to not rely on a scheduled plan change. My recommendation would be one or two days before your plan is up for renewal to fund you account with $25.00 and then do an immediate plan change. That way you avoid the recent problems with scheduled plan changes not being processed.
This very good advice. I recommend this also.
@stonechucker: Could you clarify that this is for plan changes going down? I had understood that plan changes going up were not a problem.
I know you don't like to be beckoned...:) Thanks.
...up/down in cost.
@geopublic wrote:
@missorange wrote:you can make the plan change from self account memu, choose $25 with data on the next renewal cycle, you will not loose your money.
@scharfg With all the recent reported issues regarding scheduled plan changes + AutoPay problems my advice to you would be to not rely on a scheduled plan change. My recommendation would be one or two days before your plan is up for renewal to fund you account with $25.00 and then do an immediate plan change. That way you avoid the recent problems with scheduled plan changes not being processed.
This very good advice. I recommend this also.
@missorange wrote:you can make the plan change from self account memu, choose $25 with data on the next renewal cycle, you will not loose your money.
@scharfg With all the recent reported issues regarding scheduled plan changes + AutoPay problems my advice to you would be to not rely on a scheduled plan change. My recommendation would be one or two days before your plan is up for renewal to fund you account with $25.00 and then do an immediate plan change. That way you avoid the recent problems with scheduled plan changes not being processed. 
