My cell phone service did not renew for January 2023.

[demaseh1]

I would like to know why my mobile service is not on.  I would like my account number information , so to know what steps to take. A customer service representative would be nice to communicate with, so to fix this situation. 

[Yummy]

Did you try to reboot your phone (turn off, wait, turn on)? Check account status on PM site. Is it active? When was your renewal date? Are you on autopay? Did your credit card get charged.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If still have account questions, contact agent:

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[softech]

@demaseh1 

Autopay fails sometime, could be an issue with the credit card or could be an issue with PM

you can login My account and reactivate yourself

And you can also get the account number in My Account 's Profile page

if you need to engage support, please open ticket via Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1 · Accepted solution]

@demaseh1 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[dabr]

@demaseh1    Did autopay fail?  You can log in and manually top up your account to reactivate service if payment didn't go through.  Try rebooting the phone if needed.

[walker1]

@demaseh1 

Try logging into your account using a browser in incognito or private mode instead.

Try calling 611 from your mobile phone and make a payment if you have a credit card on file and you know your pin number.