My activation failed to transfer from Rogers to here.... but charge started???

[zhihaohong]

Can't believe, it just said something wrong and need get support....

where to get support???   i tried many ways but no way to find anything or anyone to help!!!

Why you started to charge if activation didn't go through yet????  And also because activation failed, and there is no way to cancel the subscription.....

what the hell going on for this here?

[hTideGnow]

hi @zhihaohong 

so, it is not got to the porting issue, still an activation problem. Don't cancel yet, ask support agent to check

 submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[zhihaohong]

Not really.... it's stuck in "activation"..

anyway, now i really need cancel it.

[Phil_Adelphus]

@zhihaohong    Didn't get what it meant with "you paid, your 30 day cycle hasn't started yet". 

That was in response to your question "Why you started to charge if activation didn't go through yet???" .  But it seems you have activated the plan, it's just that your number didn't come through from Rogers yet.  

[hTideGnow]

HI @zhihaohong 

can you confirm if you can make outbound calls with the PM sim and just not receiving inbounds?

if outbounds work and not inbound,  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[zhihaohong]

i already sent msg......  but didn't get any feedback.

thanks for your trying to help!!

[zhihaohong]

Didn't get what it meant with "you paid, your 30 day cycle hasn't started yet".....

This sounds worse... why they charged before service started?  there is no one care for the status being stuck?

I am scared by public mobile.... looks terrible 

[Lamanda]

I had this and had to call my former provider, but you should be able to open a ticket through the chatbot to get help via msg. 

it was stressful but I found they did try to help to the best of their ability 

[Phil_Adelphus]

@zhihaohong   Normally your 30 day cycle won't begin until you activate the sim.  So although you paid, your 30 day cycle hasn't started yet.

[hTideGnow]

hi @zhihaohong eSIM or physical sim?

can you make outbound calls?

but you likely need support to help to check the activation and port

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage