My account

[ShixinWang]

Hi, I can use this community service, but cannot get access to my account. I don’t know why. Please help me! Thank you!

[ShixinWang]

Many thanks. I have sent a request to the CS agent. Do hope my problem can be solved soon. 

[ShixinWang]

Thank you, but no matter what I tried, it didn’t work.

[computergeek541]

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@BKNS27 wrote:

@computergeek541 

Yes I am aware that the Community and Self Serve account are separate. Just stating if the OP used the same email and password on both accounts.

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ok - I understand now. You're saying that in case the OP doesn't know the e-mail address used to sign in to My Account.  I'm uncertain that's the case here.

[BKNS27]

@computergeek541 

Yes I am aware that the Community and Self Serve account are separate. Just stating if the OP used the same email and password on both accounts.

[computergeek541]

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@BKNS27 wrote:

If your email and password are the same on this Community and on your account. Clear cache and go incognito your browser on a laptop or desktop computer.

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The login process for Community and My Account are unrelated.

[BKNS27]

If your email and password are the same on this Community and on your account. Clear cache and go incognito your browser on a laptop or desktop computer.

[LitlLdy]

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@ShixinWang wrote:

Hi, I can use this community service, but cannot get access to my account. I don’t know why. Please help me! Thank you!

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@ShixinWang sign into your  “My Account “  using the email address & password that you created your account with. Also, the webpage has cashe issues that sometimes makes it difficult to sign in so please try using your browser in private / incognito mode to sign in.

Edit: Due to page had a popup requesting feedback on my experience while I was typing which messed up what I was typing!

[softech · Accepted solution]

@ShixinWang 

did you try to use the Forgot Password link?

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there