My account was put on hold 5 days ago! My payment was taken out of my credi card, I have a ticket #,

[Yummy]

So what is your question?

If you have a ticket# that means you contacted agent and have to wait for them to help you out.
Agents do NOT read this forum.

[hTideGnow · Accepted solution]

HI @Blondie2 

sorry, this is not something Community can help. Since you have the ticket number, you already opened the ticket, you have to wait for support to reply and ask them to check and refund.  Please remember to check the community inbox for agent's answer