My account suspended but my cc was charged

[Sharon00]

My account is suspended but public Mobil took the money from my cc for the next billing date. The charge is posted on my credit card but I have $25.00 credit with public mobile. 

I can’t use the $25 credit to reactivate my account. I’m in Manitoba and I didn’t change plans but it appears that I have to sign up again but again, it won’t work

[Sharon00]

Yes, I think that might have been it. Thanks 

[hTideGnow]

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@Sharon00 wrote:

How do I switch to incognito mode?

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HI @Sharon00 

for Chrome

https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop

basically

At the top right, click More  , 3 dots,  More and then New Incognito Window.

[walker1]

@Sharon00  For incognito mode, click on the three little dots on the upper right corner of the page. Then choose incognito mode.

[walker1]

@Sharon00   If you're renewal date just happened and services still work, then there's nothing to worry about.  It's just going through the regular process.

[Sharon00]

How do I switch to incognito mode?

[hTideGnow]

HI@Sharon00   Why you cannot use teh $25 credit to reactivate the account?

You can login to the account?

Try to use Private mode or Incognito mode to go into My Account.  Check if you see the $25, if so, try to reactivate.  

If it does not work, but you see the $25, then you might need to open ticket with CS agent.