My account locked

[4Emad4]

Locked Out of my account

and i cannot reset my password. Im on a trip doing all this with no data please help. 

[computergeek541]

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@KamalKauldhar wrote:

My public mobile account is not opening.. it shows that account has been locked. I m trying to open it from one week. How can I sign in with same account.thanku

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You'll need to open a ticket by going to https://publicmobile.ca.ada.support/chat/

[KamalKauldhar]

My public mobile account is not opening.. it shows that account has been locked. I m trying to open it from one week. How can I sign in with same account.thanku

[Anonymous · Accepted solution]

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@4Emad4 wrote:

They ask for account number which I don’t know and to get it I have to sign in selfserve.. I have checked every email I received from public mobile and none of them mentioned the account number. 

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If you still have the welcome email, it's in either the To or Subject. Starts with a bunch of zeros.

[4Emad4]

They ask for account number which I don’t know and to get it I have to sign in selfserve.. I have checked every email I received from public mobile and none of them mentioned the account number. 

[4Emad4]

They ask for account number which I don’t know and to get it I have to sign in selfserve.. I have checked every email I received from public mobile and none of them mentioned the account number. 

[4Emad4]

The problem is I can’t reset my password I get this message when I try to do it. I waited more than an hour and still the same.

I messaged the moderator again. I have been waiting for their reply since Saturday hopefully they will respone today.

[geopublic]

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@4Emad4 wrote:

Locked Out of my account

and i cannot reset my password. Im on a trip doing all this with no data please help. 

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@4Emad4  Make sure you are using the correct email  (typos, etc) also make sure password is correct (case sensitive & typos). Finally check your junk folder. If it's not there then message the moderator and be patient because it might be a while. 

[popping]

There are 7 moderators online ATM vs over 10 moderators couple months ago during business hours.  Moderator wait time is getting longer.

[Triguy]

In the meantime, you could use wi-fi apps like  Skype or Fongo to make calls and text.

[hairbag1]

FYI while waiting for a moderator...Your account will lock you out after 5 unsuccessful attempts to log in. Simon says to try again in an hour.

[hairbag1]

Moderators are extremely busy these days and I've heard of some responses taking several days...usually much less. In the mean time can you use a free voip app like TextNow ? You can send aand recieve free calls and texts as long as you have a robust wifi signal....and did I mention it's free.

Hang in there....they'll get to you.

[4Emad4]

I did that two days ago and still no response until now...

[hairbag1]

Unfortunatley, you'll need to contact a moderator for their asistance. Be patient though...could take several hours to get a response. Good luck.

[RossN]

@4Emad4 hi if your looking to buy some data you can use *611 people are having a few issues with self serve at the moment

[popping]

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@4Emad4 wrote:

Locked Out of my account

and i cannot reset my password. Im on a trip doing all this with no data please help. 

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Send a private message to moderator for help.

Moderator wait time is up to 2 days or longer.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437