Community

Ihatepublic · ‎07-18-2022

Like clockwork my monthly account pre authorized payment did not go through

im trying to pay manually and it says

Oops! Something went wrong, please try again later.

What are my options besides cancelling my public mobile account and switching to a real carrier with a functioning website, customer service and carrier service

CountyDownIeUk · ‎07-18-2022

I just prepay 3 months ahead and do a top up at my payment date. So am always, for sure, paid up 2 months ahead. Never have an issue and am in place to cover a crisis of some type of inability. I have been with PM almost 3 years and never happened and the 15 years prior with Telus it did happen a few times. It costs a bit more and takes some work but the result is good.

Not that I have tried.....can you not top over 611 as well?

hairbag1 · ‎07-18-2022

@Ihatepublic wrote:
I tried to place a support ticket and it says
There seems to be an error submitting the ticket

The error was me choosing public mobile as a carrier

PM can be...glitchy, to say the least. Here's a link to send message to CSA. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Ihatepublic · ‎07-18-2022

I tried to place a support ticket and it says

There seems to be an error submitting the ticket

The error was me choosing public mobile as a carrier

Dunkman · ‎07-18-2022

@Ihatepublic

Sorry to hear about your troubles. PM is trying to improve their website and recently upgraded the self service account. But, there are still kinks in the system unfortunately

Might want to try a different web browser, clear cache or incognito mode. If you know your account PIN, you can also dial 611 on your phone and load funds that way.

If you need service right away, you could also purchase a payment voucher either in store or online (recharge.com - servcie fee applies) and load to your account to activate.