My 10$ month discount

[Spike77]

My plan I signed up for gives me 10$ off per month for 6 months. I'm on my second month.i got discount first month but I don't see my discount for pay on Jan 18.  My wife's account shows discount but not mine.  Why?

[darlicious]

@Spike77  Happy to hear the moderators fixed it and applied your discount? Does it appear in your overview now? Something like:      $10 off for 6 months     2/6

Now that you've been sorted out it would be great if you accepted a solution. Just pick the person who pointed you in the right direction. Have a Merry New Year!

[Spike77]

Taken care of thanx for all help😀

[Spike77]

Will find out

[Anonymous]

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@Spike77 wrote:

No they r under the 10$ month 6 month promo

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Ah. Yeah that promo expired on the 24th. Then the referral promo started on the 25th.

So are they getting their $10 promo credit? (they would've got the referral credit)

[Spike77]

No they r under the 10$ month 6 month promo

[Anonymous]

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@Spike77 wrote:

Ya I'll check with other 2 referrals to see if they got promo

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No..._you_ would get the $20 if they signed up after the 24th which wasn't that long after you signed up.

[Spike77]

Ya I'll check with other 2 referrals to see if they got promo

[Anonymous]

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@Spike77 wrote:

My activation date was nov 19 2019

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Indeed. So it appears. You should be eligible for the promo.

Your initial refered credit is the $10. You acquired 3 of your own referrals along the way. On Nov 25 a promo came up where the referrer existing customer referring would get $20. That's why I asked when you acquired those 3 referrals. Your spouse was probably one on or about the 19th as well. So two others...

[Spike77]

My activation date was nov 19 2019

[Anonymous]

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@Spike77 wrote:

When I signe up I got 10$ off per month for 6 months promo plus I got 3 $ off for 3 referrals plus prepay 2 $ promo.  I got those promos first month. But now missing my 10$ promo for this month 

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Again...when exactly did you sign up the account? If before Nov 15 then you would not be eligible. Your community account shows Nov 19 which would suggest the day you signed up but you certainly could have signed up first and then made the community account after. Your payment history suggests the 19th but some of your wording is hinting at something else.

Your payment history you provided shows that you have not received any $10 promo...just the referral credit...which also suggests your first month.

I would say it certainly looks like you should be good for the promo but you say some other things that confuse me.

Edit: @dna2016 : that My Profile date would be the community not SIM activation.

[dna2016]

@Spike77 as @Anonymous had mentioned/asked a few times, what date did you activiate your plan?  The date you activated may be the reason you're not getting the promo.  You can check when you signed up by going to "My Profile" next to the inbox mailbox on the top right, and then scroll down to "Date Registered".  It'll show the exact date and time.  

[Spike77]

When I signe up I got 10$ off per month for 6 months promo plus I got 3 $ off for 3 referrals plus prepay 2 $ promo.  I got those promos first month. But now missing my 10$ promo for this month 

[Anonymous]

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@Spike77 wrote:

No the referrals were before 10 promo all I want is my 10 $ promo for 6 months that I signed up for plus 1 $ times 3 referrals. 

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What do you mean "before 10 promo"? Did you activate the SIM on Nov 19 or not?

You did get your 3x$1 referrals so that's done.

[Spike77]

No the referrals were before 10 promo all I want is my 10 $ promo for 6 months that I signed up for plus 1 $ times 3 referrals. 

[Anonymous]

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@Spike77 wrote:

Thanx I submitted problem to moderator 

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So assuming Nov 19 was your start day, you should see $10 credit for Nov. They might give you the Dec one.

Also, if you got those referrals after Nov 24 (after) then you should also get $20 for each one.

So maybe after everything is said and done you'll be up 80 bucks.

[Spike77]

Thanx I submitted problem to moderator 

[Dunkman]

@Spike77 

You should have gotten the $10 credit by now.  Probaby should try to contact moderator now instead of waiting another 10 days  The first $10 was your friend credit, not the $10 per month x 6 months promotion.  

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

[Anonymous]

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@Spike77 wrote:

Here's my pay history.          

Dec 19, 2019	5 GB at 3G Speed/ 5 Go à la vitesse 3G		$30.00	$0.00
Dec 19, 2019	30-day plan/Forfait de 30 jours		$10.00	$30.00
Dec 19, 2019	Automatic Top-Up/Réapprovisionnements auto.	$23.00		$40.00
Dec 19, 2019	Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)	$3.00		$17.00
Dec 19, 2019	AutoPay Reward	$2.00		$14.00
Nov 20, 2019	$10 Referral Credit/Crédit de recommandation de 10 $	$10.00		$12.00
Nov 19, 2019	AutoPay Reward	$2.00		$2.00
Nov 19, 2019	5 GB at 3G Speed/ 5 Go à la vitesse 3G		$30.00	$0.00
Nov 19, 2019	30-day plan/Forfait de 30 jours		$10.00	$30.00
Nov 19, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$40.00		$40.00

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Do you have any more going further back? I only see the referral reward. When exactly did you activate the SIM? Nov 19? Nice work on the three referrals though.

[Spike77]

No it's not there. Maybey I'll wait another 10 days and check again thanks 

[Spike77]

Here's my pay history.          

Dec 19, 2019	5 GB at 3G Speed/ 5 Go à la vitesse 3G		$30.00	$0.00
Dec 19, 2019	30-day plan/Forfait de 30 jours		$10.00	$30.00
Dec 19, 2019	Automatic Top-Up/Réapprovisionnements auto.	$23.00		$40.00
Dec 19, 2019	Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)	$3.00		$17.00
Dec 19, 2019	AutoPay Reward	$2.00		$14.00
Nov 20, 2019	$10 Referral Credit/Crédit de recommandation de 10 $	$10.00		$12.00
Nov 19, 2019	AutoPay Reward	$2.00		$2.00
Nov 19, 2019	5 GB at 3G Speed/ 5 Go à la vitesse 3G		$30.00	$0.00
Nov 19, 2019	30-day plan/Forfait de 30 jours		$10.00	$30.00
Nov 19, 2019	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$40.00		$40.00

[Spike77]

I didn't change plan 

[darlicious]

@Spike77  My $10 discount from a different promotion is applied upon renewal. Do you see it on your overview page in your account. Bottom right. Under "my promotions"?

[will13am · Accepted solution]

@Spike77, would you mind providing a snapshot of your payment history with personal information blanked out.  The community can assist with reviewing the line items.  If the charges are incorrect, you will need to contact the moderator team and have them make adjustments.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

[totalUser]

Did you change your plan?

You should receive $10 on your balance, it will not show in rewards area.

If you signed up at the different dates the rewards may be deposited in the account at different times

Check your payment history

Best contact the moderators if it gets too close to renewal and you don't receive it. Check one week before renewal