Community

EdmondKuan · ‎11-09-2023

Hey I got charged 5 extra times for my plan. This is from 2 different credit card statements. Is there any solution other than talking with my bank? Do I wait for an agent to message me back, or is there something I can do on my account?

ottawa · ‎11-11-2023

@EdmondKuan wrote:
So I'm going to reach out to the two banks to reverse every $38.42 payment except the earliest one because I'm assuming that's the one that went through

I don't think you can assume the first one went through, I would equally argue it was the last one that worked. If you can stand it, you might want to wait until formal CC statement is issued and see if any fell off. I realize your screenshot doesn't show any as pending, but I find with some merchants (and some cards) the pending come off when the charge appears, while in others the pending will sit there for several days right next to the actual charge. The latter is very annoying, and I blame the bank not the merchant. 🙂

Hope this works itself out and you don't have to do anything traumatic.

dust2dust · ‎11-11-2023

I think that would be very risky on your working account. Unless there's a way to get the actual internal transaction number from here and then give that to the bank and they can skip that one. I don't know if that's possible from here though.

EdmondKuan · ‎11-11-2023

I just joined Public like 2 weeks ago on the $34/month plan. I was having trouble getting my payment to go through during the signup process, so I was trying multiple times between 2 different cards. I'm guessing that's what caused multiple payments to go through, but these additional payments never/still haven't showed up on my account so I thought only one payment went through until I looked at my credit card statements. So I'm going to reach out to the two banks to reverse every $38.42 payment except the earliest one because I'm assuming that's the one that went through

dust2dust · ‎11-11-2023

Be very careful with that. You need to have them selectively choose the exact transactions and to leave your exact transactions. If they just blow out everything then you will have the hassle mentioned. I don't know if they can be selective or whether they just do the whole set of charges.

A stupid thing with the software that the support can use is that for some incredible reason they have never been able to tell customers where else their credit card is being used. They can't seem to find the credit card being used elsewhere to then ask you if they're legit. Stupid. Incredible.

What plan are you on? That's $34 before tax you're being charged. Are you on that plan? Or have dollar rewards?
Did you have problems when you signed up? How long have these charges been going on? Are they every month?

EdmondKuan · ‎11-11-2023

Yeah they said I only have 1 payment made on my account, and that I didn't have any more payments go through on my account. So now I have to reach out to both of my banks to get all the additional payments reversed. Almost $200 gone