Money deducted twice

[Jigaa]

I checked this month's statement and I saw that 34CAD of my subscription plan was debited twice from my account. 

kindly check and please refund the extra money deducted.

[hTideGnow]

Hi @Jigaa 

You had a chance to open ticket with PM agent and ask them to check?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jigaa]

No

[Handy1]

@Jigaa  Do you pay for another account with PM for spouse or child maybe ?? If not please use the link in my first reply to submit ticket with support to investigate 

[Jigaa]

Not to my knowledge. I haven't even logged into my public mobile app or website. 

[Handy1]

@Jigaa  Did you do an immediate plan change ? And not for next renewal ? If so that would explain it you go for the $25 plan to the $34 plan ?

[Jigaa]

 

[Handy1]

@Jigaa  Your screen shot only shows one charge the green means money in to top up account the black means money was taken out for the plan . Does your credit card show two charges for the same amount and posted ? If so and one not just pending use the link in my last reply to you to submit ticket with support 

[Jigaa]

Its already charged twice in my bank statement.

 

[Handy1]

@Jigaa  Is one charge just pending ?? If both charges are posted please submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[computergeek541]

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@Jigaa wrote:

I checked this month's statement and I saw that 34CAD of my subscription plan was debited twice from my account. 

kindly check and please refund the extra money deducted.

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Please check if the charge is pending.  In some online banking accounts, the same transaction can sometimes be shown twice, both as pending as posted.