Mistakenly purchased add-on

[JeffSquatch]

Hello I mistakenly purchased an add-on while browsing a new subscription plan.

i work night shift and was browsing in the morning before I fell asleep. I woke up to realize that I purchased the add on without knowing.

i have now upgraded my subscription and do NOT need the 3 GB add-on…..

how do I go about a refund?

[JeffSquatch]

Perfect! Yeah no issues with that now that I have a bigger plan. Thank you for the help

[Chalupa_Batman]

No worries. It can take up to 48 hours to hear back. Plus being the weekend...  hit and miss. But don't worry. As long as you don't use the 3GB you'll be OK>

[JeffSquatch]

I did create a ticket, but I am still half awake lol just trying to see if I can expedite the process.

i understand the CSA’s are busy people, so I apologize for trying to get a resolution faster lol just freaking out a little is all

[Chalupa_Batman · Accepted solution]

Hey @JeffSquatch 

Please create a ticket. They won't refund, just credit your account.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.