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Account activation stuck in infinite loop

stillwater
Great Neighbour / Super Voisin

Hello, I was trying to open a new account for my kid, I purchased the plan and as was about to activate the account, I realized the hand me down phone was blocked to FIDO.

After getting the phone unblocked, as I login in, I get the message; 

lets activate your account as I press next

something is wrong message appears, can customer support look into my account and help. 

Thank You

1 REPLY 1

CharlieWhisky
Mayor / Maire

Please contact a Public Mobile customer support agent by using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also send a private message to agent with following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.