Missing rewards...

[MicMoc]

Hello,

On March 5th, 2022, I joined the public mobile, online, and entered my friend's referral code.

I just received my first statement, I didn't receive one-time $10 credit. My friend also hasn't received the reward of $ 1 off every month. 

SIMon said: "Please use the link above to submit a ticket first.", The link shows the message "Got a 404 error"🙄,

Then, SIMon said: "But if you're still unable to submit a ticket, you can contact us via Private Message↗", There was no place to send the message😑,

I called *611, there was no choice of issues that I can choose by the numbers, so the phone was hung up automatically😞.

Can anyone tell me what else I can do to solve this issue, please?

[softech]

@trossm   don't get discouraged, Chatbot has issue sometime, did you try to open ticket by direct message?  

You can direct message PM Support at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[trossm]

I end up with a 404 when I follow the 1..5 instructions above.  I have tried multiple times over months and it still doesn't work.

[CountyDownIeUk]

@darlicious 

Oops....its been  so long for a referral 😂😂😂

[esjliv]

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@JL9 wrote:

When I clicked on the private message link you provided it loaded up a private message to CS Agent and it seemed to be working find. With an area to put your message in and submit. What do you see when you click on that?

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@MicMoc  - do you see this envelope icon at the top, right of your community account/page? It would be directly left of your blue avatar.

If you do not see the envelope then it would seem your private messaging option was turned off in your Community Settings. To turn it back on...

• Go to your Community Avatar.
• My Settings
• Preferences
• CHECK the "Turn on Private Messages"

[ShawnC13]

@MicMoc as today was probably your renewal date were you charged the full plan amount?  Did you check your payment history to see if they put the credit in and then took it off of your renewal before they charged the remaining amount to your credit card?

[softech]

My Cha Ching text I got couple weeks ago  was 2pm the following day,  too

[darlicious]

@CountyDownIeUk 

Is the Cha-ching text immediate? Has pm fixed that? The last time I made a referral the Cha-ching text arrived (depending on the time of activation) at the scheduled time of 2pm eastern the following day.

BTW.....referrals that suspend via lost/stolen do trigger an immediate "Your rewards may be less on your next renewal due to one of friend's in activity...." text and their $1 reward and phone number will disappear from your rewards account.

@HALIMACS 

The OP is the referred not the referrer.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[CountyDownIeUk]

@MicMoc 

1. Use the URL in response from @darlicious 

2. Copy and paste referral code as some codes are crappy and may have ie. an Oh but some one may have interpreted it as a zero or vice versa. And there are more examples. 

3. As mentioned the cha ching is immediate, the $10 is usually the next but they do state 72 hours, the xxx-xxx-1234 shows immediately and the bonus points take 4-5 days to show. 

So the root of the issue is to confirm what code.....correct....or incorrect....was used?

[HALIMACS]

@MicMoc 

What do you mean you just "received your first statement"?   Since Public Mobile doesn't issue statements, I presume you mean your first renewal occurred yesterday.

If you log into your self-serve, can you confirm the amount of your most recent payment for your 1st cycle renewal under the "View Payment History" section?

You can also access your Public Points rewards using the same login credentials as your self-serve account.   There, you'll be able to view all rewards historically - EDIT: do you see anything under the Refer a Friend section when you click 'view details'?    Thanks @darlicious .     @MicMoc , you won't be able to see anything under this section until YOU refer someone to Public Mobile.   The $10 credit does still display under your View Payment History, as indicated earlier.

[BKNS27]

@MicMoc 

The credit will show up in your account before your second month’s bill. You will need to pay the full amount on the initial first payment.

Also your friend will get a text indicating “Cha-ching! You just added a Refer a Friend Reward…”.

[darlicious]

@MicMoc 

There has been an ongoing glitch affecting referral codes properly registering when entered during activation. Contact customer support and explain the issue. Give them your friends referral code and if possible their phone number or at least the last 4 digits so the CSA can confirm the correct referral code is being entered.

Your friend will see the referral reward and the last 4 digits of your phone number show up in their rewards account as soon as it has been added to your account. You will receive the $10 bonus referral credit added to your account within 72 hours but usually the next day.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[dust2dust]

What does your amount due and available funds up top say? Can you review the payment history to see if $10 is showing on the left numbers column since you joined?

[JL9]

When I clicked on the private message link you provided it loaded up a private message to CS Agent and it seemed to be working find. With an area to put your message in and submit. What do you see when you click on that?

[hTideGnow]

Hi @MicMoc   You should get the $10 within 72 hours.  It should show up as Available Fund.  You, the new one who joined should open ticket with PM

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1.  Type: My rewards are missing,
2. Click on "Public Points"
3. click on "Refer A friend",
4. click on "Yes, I'm the referred customer',
5. click "Click here to submit a ticket" .
   
   you will then direct to another page to open ticket.
   
   

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437