Missing SIM Card

[KevinLee]

I ordered a SIM Card on April 16 and it still has not arrived in the mail. I tried to submit a ticket but a order number is required before the next button can light up and move to the next screen. I never received and order number for the purchase but it was already charged to my credit card.

[fizex0]

You may have got an email when you ordered sim (confirmation email) the subject of that email contain order number. The delivery standard is 10 working days, but it generally arrives within a week. In your case you need to contact CS agent for re-issuance as the time have passed.

otherwise if you are in hurry, you can get sim in $4.99 from any telus store.

this may help contacting CS agent:

https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

[softech]

@KevinLee 

Sim card delivery from PM online could be as many as 3 weeks

Since it has been not been  10 business day yet, maybe wait till next week , then you can open ticket with PM support to confirm if they got the order and if the sim card is on the way

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there