You may have got an email when you ordered sim (confirmation email) the subject of that email contain order number. The delivery standard is 10 working days, but it generally arrives within a week. In your case you need to contact CS agent for re-iss...
if you activated using IMEI number then there could be a problem with activation. this happened to me too. payment was processed but account did not activate properly. in that case you need to activate again (with another payment) and contact CS age...
This happenex to me too. I activated using IMEI that didnt went through but i was charged. Later i activated using account number and was activated and charged again. I contacted with CS agent and they verified charge on failed activation. They proce...
