Missing SIM Card Order

[AGF]

I ordered a SIM card back on May 17th however it has not shown up yet. Is this common? Is it lost? There was no tracking number on the order either.

[AGF]

Many thanks for all the replies; I'll reach out and see what PM support says.

[pmbc]

@AGF  Contact CS Agent and they'll be able to verify and resend if necessary.  Contact them here,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Yes, delays receiving SIM from PM are very common. Cards should arrive within 5-10 business days even though some experience way longer delivery time (and some do not receive it at all 😞 ).

[Handy1]

@AGF  

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[softech]

@AGF 

Sim card delivery from PM online could be as many as 3 weeks without tracking 

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please message them directly here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there