I’m trying to switch over my number to Public from a Koodo post-paid account. I paid, and got to the page to transfer and Koodo is not on the drop down list. I cannot get past that page. I have submitted a ticket and am talking to someone about porting my number but they are asking for an account number which I can’t access because when I login it just asks me to resume activating. Yet the person I’m talking to is saying they need it in order to access my account. Can anyone help me out? Is there any other way to access this? I’ve already been waiting 60 minutes between messages and all I want to do is a simple switch 😬
Thanks so much guys!
Solved! Go to Solution.
@KatharinaRoo So, it is working with the new number now? I got a confirmation that porting from Koodo (both postpaid and prepaid) has some technical issue now with the portal. So, get a new number first is the way to go
Once the new number is working, please message support for porting help:
@KatharinaRoo No you don’t , leave Koodo card in until you get the confirmation text to transfer number and reply YES you will have 90 mins to do so … then I’d just leave it in there untill you can’t make a call or text. Then pop the PM SIM card in and ports complete
add this way you won’t miss a call or message
I’m talking to PM Support. Even if I haven’t been charged, if I start over I will get hung up on that page again. I’m not sure how to get a PM account number otherwise?
@KatharinaRoo did you open ticket with PM support? how you talking to PM support?
PM support are all online and access via messaging. you are messaging with PM support, they would be able to locate your account number based on your cc or phone number
@KatharinaRoo it sounds like you hvae NOT created an account with PM yet. Please check your CC to confirm
if confirmed PM has not charged you yet, please complete your activation by picking a new number first.
Once the new number is setup and functioning, able to make in/out calls, then open ticket with support for a porting help, message them: