06-06-2023 01:20 PM
I’m trying to switch over my number to Public from a Koodo post-paid account. I paid, and got to the page to transfer and Koodo is not on the drop down list. I cannot get past that page. I have submitted a ticket and am talking to someone about porting my number but they are asking for an account number which I can’t access because when I login it just asks me to resume activating. Yet the person I’m talking to is saying they need it in order to access my account. Can anyone help me out? Is there any other way to access this? I’ve already been waiting 60 minutes between messages and all I want to do is a simple switch 😬
Thanks so much guys!
Solved! Go to Solution.
06-06-2023 02:23 PM
@KatharinaRoo Good and welcome to public mobile 😉
06-06-2023 02:23 PM
Yes, it has been ported and all seems to be working.
06-06-2023 02:18 PM
@KatharinaRoo So, it is working with the new number now? I got a confirmation that porting from Koodo (both postpaid and prepaid) has some technical issue now with the portal. So, get a new number first is the way to go
Once the new number is working, please message support for porting help:
06-06-2023 02:15 PM
Now they have, yes. Seriously thank you for your help. It didn’t say anywhere that I had to select a new number even if I didn’t want to keep it lol. That would have been good info to have 😂
06-06-2023 01:43 PM
@KatharinaRoo so, PM charged you yet?
06-06-2023 01:39 PM
Thank you so much for your help 🙂
06-06-2023 01:38 PM - edited 06-06-2023 01:38 PM
@KatharinaRoo No you don’t , leave Koodo card in until you get the confirmation text to transfer number and reply YES you will have 90 mins to do so … then I’d just leave it in there untill you can’t make a call or text. Then pop the PM SIM card in and ports complete
add this way you won’t miss a call or message
06-06-2023 01:36 PM
Dumb question, but I do have to switch to the PM SIM card in the meantime while I wait for them to do this?
06-06-2023 01:31 PM
Okay this is more info than I got anywhere else including from PM support. Thank you.
06-06-2023 01:29 PM
Your Koodo needs to be active to transfer your number to PM, if that is what you're asking.
06-06-2023 01:29 PM
@Handy1 yes, he can do it with postpaid, but there has been couple post this week about problem with porting from Koodo postpaid , so I just ask OP to reach out to PM support instead
06-06-2023 01:28 PM
@KatharinaRoo wrote:I’m talking to PM Support. Even if I haven’t been charged, if I start over I will get hung up on that page again. I’m not sure how to get a PM account number otherwise?
@KatharinaRoo did you open ticket with PM support? how you talking to PM support?
PM support are all online and access via messaging. you are messaging with PM support, they would be able to locate your account number based on your cc or phone number
06-06-2023 01:27 PM
@softech Op should be able to transfer themselves ,OP says it’s Koodo post paid not pre paid
06-06-2023 01:26 PM
I’m talking to PM Support. Even if I haven’t been charged, if I start over I will get hung up on that page again. I’m not sure how to get a PM account number otherwise?
06-06-2023 01:25 PM
@KatharinaRoo it sounds like you hvae NOT created an account with PM yet. Please check your CC to confirm
if confirmed PM has not charged you yet, please complete your activation by picking a new number first.
Once the new number is setup and functioning, able to make in/out calls, then open ticket with support for a porting help, message them:
06-06-2023 01:25 PM
@KatharinaRoo You need to activate with public mobile before you would have an account with them
06-06-2023 01:24 PM
To clarify, it’s the Public account they’re asking for. They have all of my info from Koodo.
06-06-2023 01:23 PM
@KatharinaRoo who are you talking to about getting the account number? is that a Koodo support or PM support?
first did PM charged you yet? Check your CC, maybe PM has not charged you yet and no account was created
06-06-2023 01:23 PM
@KatharinaRoo It’s best to have account number , but can be done with IMEI number also … can you not call Koodo and ask for you account number or log into it and see it .. Koodo needs to still e active to transfer the number