01-25-2024 11:12 PM
01-26-2024 04:59 AM
Legacy rewards (except for community rewards) are now credited to your account the day before renewal (day 29). Is there any chance you have:
01-26-2024 04:17 AM - edited 01-26-2024 04:18 AM
Here is the link to DM a CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-25-2024 11:22 PM
Thanks for the quick reply. I already checked in my self serve account and they weren't credited in january.
01-25-2024 11:16 PM - edited 01-25-2024 11:17 PM
@wvpv It's very rare to see missing rewards as it is scheduled and runs automatically by the backend system. Please review the payment transaction carefully in your self-serve account. Compare the rewards with the last payment and see if it's totally different. If yes, you will have to contact the CS_Agent so they can look into it. You can follow the link in my signature below to send PM to them.
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If you need to contact PM Customer Support Agent, send a Private Message.