[Megathread] No Incoming / Outgoing Calls

[Shananahan79]

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

[hairbag1]

@Neo-the-One 

sounds like a lot of affected customers have had the issue resolved....at least in most parts of Ontario. Hopefully this rare event is fixed across the country and never to occur again.

[hairbag1]

@SarahWei 

give it another try to call out...some are reporting the issue has been resolved now.

[Neo-the-One]

Good Afternoon Shananahan79 and everybody else reading this.

Hopefully, there are more Public Mobile customers with functional service than without.

In an effort to try and help one another, let's get organized here, by putting together what we know about the situation.

Telus owns Koodo and Public Mobile.  The problems are caused by a massive Telus service outage, affecting multiple provinces, which some have reported began in the east coast provinces and began moving west.  

This outage affects Telus, Koodo and Public Mobile and customers in Newfoundland, Prince Edward Island, Quebec and Ontario have reported various service outages.  The outages seem to be sporadic and unpredictable.  Some customers report that their 911 service is not working and some are unable to receive or send phone calls, some are unable to do either.

Here are links to some of the information :         

https://www.cbc.ca/news/business/telus-outage-quebec-ontario-9.7410552

https://downdetector.ca/status/publicmobile/

There is a Canadian internet site all about cellular phones and service providers, but PM's Artificial Stupidity System program will likely block this message is it is included here (because it includes information about all service providers in Canada). 

Telus and Public Mobile employees are undoubtedly very busy just trying to get this under control and then stabilized right now, so let's try to help them and ourselves out.

1) Rather than starting a dozen or more message threads about this, let's try and consolidate all the messages here now, since there are more on this thread than all the others (about this service outage) combined.

2) Please include in your messages here what city, town or county and province or territory you are experiencing a service outage in.

The sooner all this information is put together, the sooner it can be fixed.                                         

[kambrosa]

This worked for me too, thank you!

[Kelly2279]

Have you been able to get it working mine is not worked eiether

[rbolt726]

Wasaga Beach

[Thetrz]

Back up now! Wooo hooo I just made a call!!

[rbolt726]

WASAGA BEACH as well.  

[Law_18]

According to a CBC report, the Telus network was down. Unfortunately for Public mobile subscribers including myself, that rely on the Telus network, if it is having problems, it affects all the Public mobile subscribers. I recall once when Rogers was having similar problems. It seems that Bell Canada is really the only reliable network out there, according to some friends of mine, although there service is expensive, it never seems to have issues. I think it is worth a look to change subscribers if this issue is not resolved soon.

[hTideGnow]

hi @mobile3654 

this is actually confirmed on Telus site:

https://www.telus.com/en/on/outages

We apologize and acknowledge that landline and mobile outbound calling are currently experiencing an interruption in your area. We recognize the impact this may have on you. If you are experiencing connectivity issues, please unplug the power source from your devices, wait 30 seconds, and reconnect. For affected mobile users, toggling airplane mode can serve as a temporary workaround while remediation efforts continue.

[hTideGnow]

hi @Mario2024 

there is a big thread about the voice calls

try this:

 For affected mobile users, toggling airplane mode can serve as a temporary workaround while remediation efforts continue.

or also try try Reboot your phone and reset network settings

[kambrosa]

I still can't make any calls, been this way since the morning, I'm in Toronto

[Lcalla]

I just tried resetting my network settings and it fixed it!!! I was so frustrated but this fixed it 🙂 restarting my phone did nothing but the network reset did the job. Hope this works for you too!!

 

[Mario2024]

Seems that I’m unable to receive or place calls today, 12:52pm, November 5/2026. Public, what’s going on?. 

[mobile3654]

Honestly, this is ridiculous now. There is clearly an issue and 4+ hours later no official statement. I am sitting in the same house as another subscriber. I am working and they are not. They are missing critical health calls and nobody at Public Mobile can officially acknowledge there is a problem. Stop telling people to reboot their phone and go fix the problem.

[Mysha]

Just came back for me in Nb

[Bina1234]

Same here

[slusagm]

widespread voice call issue.  I think data still work. 

if you like, download a VoIP app like TextNow and use it to make calls until issue is fully resolved

[slusagm]

widespread voice call issue.  I think data still work. 

if you like, download a VoIP app like TextNow and use it to make calls until issue is fully resolved

[Makis]

I can only make certain calls to certain people and others are completely silent. But when people call me I recieve them and it works fine. 

[InnaLevina]

Me too

[yo_ma_ma]

same in scarboro, no send or receive @ 12:40 pm

[slusagm]

widespread voice call issue.  I think data still work. 

if you like, download a VoIP app like TextNow and use it to make calls until issue is fully resolved

[Localcaller]

Same for me in Barrie

[SarahWei]

I am in Sudbury ON. I can’t make phone calls to other people, but I can receive calls from other people. Is it my phone problem, or Public Mobile system issue? I  called out the same number by a ground line and it worked so I am sure thh by e other side is no problem. 

[NataVol]

Hello,  I cannot make outgoing calls. I am in New Brunswick.

How to fix it? Please respond. Thank you

[LadyM1]

I'm in the same boat my boyfriend and I can't either 

[Riprogers_29]

1215pm - Collingwood Ontario  I can now make outgoing calls again....

[Sweetz]

i believe its the replies into the pinned post