11-06-2023 08:59 AM
Since coming to Florida with ca/us plan cannot make or receive phone calls
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11-06-2023 09:33 AM
HI @Sooey
what phone do you have? is that a VoLTE compatible one?
Although T-Mobile 2G should work in Florida, but many reported it is not working well. So, try AT&T and VoLTE. Make sure VoLTE is enabled on your phone's Network menuu
11-06-2023 09:07 AM - edited 11-06-2023 09:07 AM
is your mobile data working? Is it just voice call in Florida with trouble?
Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.
If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.
With your voice issue , make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working