Making Long Distance Calls

[9michaelm]

Hello;

i have international long distance minutes but i am unable to make calls to the Caribbean. I receive a message indicating that the call cannot be completed as dialed. Is there a special way to dial out?

Regards,

MM

[9michaelm]

Thank you for your response.

When calling cell or landlines I receive the same PM message "Call cannot be completed as dialed".

Thanks much.

[dust2dust]

Well, I was somehow able to call a 1-868 number in Fullerton Village. No + or 011. YMMV?

Adding - and then I tried another in Cedros and no. Cell? Landline?

[TiggerTiger]

You may try dialling 011 and then the area code of the country. It works for me when I make international long distance from Canada.

[9michaelm]

I was trying to phone Trinidad and Tobago.

[hairbag1]

@9michaelm 

please respond to "which country are you trying to call"...It could make a difference.

[9michaelm]

Thank you very much for your assistance.

kind regards,

MM

[softech]

@9michaelm   yes, PM is very understanding with that and they likely able to help reversing the transaction as long as it wasn't used 

Please engage PM support:

1. Please open ticket via Chatbot (need access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[9michaelm]

Okay. Then how do i go about obtaining a refund for the International Long Distance Minutes which I purchased?

[dust2dust]

"the Caribbean" is not a country. Which country are you trying to call? You can call Puerto Rico and US Virgin Islands and maybe one of the Dutch islands. This all may have recently changed though.

[softech]

@9michaelm   you are correct. 

you will have to rely on Calling cards or those app to app solutions like whatsapp

[9michaelm]

Hello:

Thank you for replying. Does that mean I am unable to make calls to the Caribbean with Public Mobile?

Regards,

MM

[Meow · Accepted solution]

Caribbean is not included in any of PM long distance offers. Not in regular add-on nor in holiday gifts.

[softech]

@9michaelm 

sorry, the list of international countries for PM LD addon is small.  Most of the Carribean countries are not there

here is the list of the countries  you can call on the LD add-on

**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.